Return & Refund Policy

Matrika Natural Foods – Return & Refund Policy

We strive to ensure our customers receive the best quality products. However, if you’re not satisfied with your purchase, here’s our policy:

1. Returns: Due to the nature of our oils, we do not accept returns unless:

  • The product was damaged during transit

  • You received the wrong item

  • Return will accepted within 5-7 days.

2. Refunds: Refunds are processed in the following cases:

  • Damaged or defective product (must be reported within 48 hours of delivery)

  • Wrong product delivered

To request a refund, please email us at [your email] with order details and images of the product.

3. Refund Processing: Once approved, refunds will be credited within 5-7 business days to the original payment method.

4. Cancellation: Orders can be canceled before dispatch. Once shipped, they cannot be canceled.